Privacy Policy
CTM Crane Trucks respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information provided to us through our website and in connection with our services.
1. Information We Collect
We may collect personal information when you contact us, request a quote, submit an enquiry, arrange crane truck hire or otherwise communicate with us.
Depending on the nature of your enquiry, information may include your name, email address, phone number, postcode or ZIP code, truck hire date, preferred hire duration, service requirements and other information you voluntarily provide.
2. Information Submitted Through Our Website
Our website includes enquiry and quote forms that allow customers to provide information relating to their crane truck hire requirements.
Information submitted through these forms may be securely sent to and stored in Google Sheets for the purpose of processing and responding to enquiries.
3. How We Use Personal Information
We may use personal information to:
Respond to enquiries and quote requests, communicate about requested services, arrange crane truck hire, understand project requirements, provide customer support, manage bookings and maintain business records.
We may also use information where reasonably necessary to comply with legal obligations, resolve disputes, protect our business or prevent misuse of our website and services.
4. Information We Do Not Sell
CTM Crane Trucks does not sell personal information to third parties for their own direct marketing purposes.
5. Sharing Personal Information
We may disclose personal information where reasonably necessary to provide our services, operate our business, process enquiries, maintain business systems, comply with legal obligations or protect our rights.
Where third-party service providers are used to support our website, communications, data storage or business operations, information may be processed by those providers as necessary to perform their services.
6. Google Sheets and Third-Party Services
Information submitted through website enquiry forms may be stored using Google Sheets. This means information may be processed using infrastructure operated by Google and subject to Google's own terms and privacy practices.
We take reasonable steps to ensure that personal information is handled appropriately when third-party services are used.
7. Website Analytics and Cookies
Our website may use cookies, analytics tools or similar technologies to understand website usage, improve website performance and maintain website functionality.
Cookies may collect information such as browser type, device information, pages visited, approximate location and general website usage information.
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.
8. Protecting Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing customer relationships, maintaining business records and meeting legal or regulatory obligations.
When information is no longer required, we may securely delete or destroy it where reasonably practicable.
10. Accessing Your Personal Information
You may contact us to request access to personal information we hold about you, subject to applicable legal requirements and reasonable verification of your identity.
If the information we hold about you is inaccurate or incomplete, you may request that we correct it.
11. Direct Marketing
If we use your personal information for direct marketing, we will do so in accordance with applicable Australian privacy and electronic communications requirements.
You may request that we stop sending marketing communications where applicable.
12. Third-Party Websites
Our website may contain links to third-party websites or services. CTM Crane Trucks is not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children's Privacy
Our services are primarily intended for businesses, contractors, organisations and individuals seeking crane truck and transport services. We do not knowingly collect personal information from children for marketing purposes.
14. Privacy Complaints
If you believe your privacy has been affected or you have concerns about how we have handled your personal information, please contact us so we can investigate the matter.
We will endeavour to respond to privacy concerns within a reasonable timeframe.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.
The latest version will be published on this website.
16. Contact Us
For privacy enquiries, requests or complaints, please contact CTM Crane Trucks.
Phone: 0423 984 511
Email: ctmcranetrucks@yahoo.com
Address: Lonsdale St, Melbourne VIC 3078